Dates : 27th – 28th October 2008
Language: The seminar will be held in English
Venue: Holiday Inn Brussels City Centre
Chaussee de Charleroi 38
1060 Brussels, Belgium
"Protocol is knowing how to be comfortable and at ease, empowered with confidence and authority in order to make someone feel truly welcomed. Furthermore, protocol is an art of creating right environment so that business and diplomacy can be conducted."
In today’s fiercely competitive international arena, proper protocol is simply a set of tools for effective and successful communication. This comprehensive two-day seminar has been designed to develop and sharpen your personal and professional skills.
The rules of international protocol are intended to maintain courtesy and politeness in international affairs; between governments, international organisations and their officials as well as between corporations, companies and their representatives. Although we witness certain informality in the recent corporate an diplomatic practice, the rules of protocol are strictly interpreted and they should be closely observed. One should never depart from them without a valid reason…
Training Benefits:
enhanced personal and professional image;
mastering international protocol and personal diplomacy;
proficiency and competence in various forms of corporate and diplomatic communication
understanding correct formal social etiquette, including the fine points of dining etiquette;
increased self-confidence in official, formal and informal contacts
improved 1:1: and 1:many communication skills
increased confidence in public relations;
understanding correct formal and informal dress, including evening attire;
ability to work in international environment and understanding key elements of cross-cultural communication;
proficiency and competence in contacts with partners from all over the world.
Customized Training Solution
This programme can be also exclusively presented to your organization at the location of your choice anywhere in the world. For further information and quotation please contact us at
info@europrotocol.com
Training Programme Schedule (day 1)
08:45 – 09:00
Registration
09:00 – 10:30
Welcome & Introduction of Participants
Presentation of the Programme
Personal Diplomacy
First Impression ▪ Personal Charisma and Authority
Verbal & Nonverbal Communication Skills
Silent Messages of Body Language
Official and Social Occasions
▪ Business Introductions (Simulation) ▪ Official Functions
Receptions ▪ Receiving Line (Exercise & Simulation)
10:30 – 10:45
COFFEE/TEA BREAK
10:45 – 12:15
Visiting Protocol (Workshop: Group Exercise)
Flag Etiquette
Effective Communication Styles
▪ Business Meeting ▪ Global Conversation Skills
12:15 - 12:30
COFFEE/TEA BREAK
12:30 – 14:00
Seating Plan Protocol (Workshop)
International Meetings and Negotiations Order of Precedence
Perfect Meeting The Role of Interpreters
Conference Diplomacy
Elements of Events Management
Signing ceremonies
Entertaining ▪ Seating Plans
Formal & Informal Luncheons and Dinners ▪ Official Receptions
Cocktail Parties
14:15 – 16:00
Private FORMAL LUNCHEON
(Step by Step Detailed Luncheon Tutorial)
Never has it been more important to acquit yourself well when
entertaining or being entertained.
Tutorial topics include: How to appear confident and at ease at business meals ▪ Host and Guest Duties ▪ Art of Toasting ▪ Formal Table Setting Savvy ▪ Conversational Skills
16:30
END OF DAY ONE
Training Programme Schedule (day 2)
08:50 – 09:00
Summary of Day One
09:00 – 10:30
Ceremonial and Diplomacy
The establishment of diplomatic relations and the role of ceremonial and protocol in international affairs
Diplomatic and Consular Corps
Order of Precedence ▪ Official Ranking Order of Precedence ▪ Official Ranking Beginning and termination of a diplomatic mission
Diplomatic agents ▪ Categories of heads of diplomatic missions
International organizations
International officials ▪ Precedence
Communication Excellence
Correct Forms of Address ▪ Verbal Use of Titles
Addressing Royalties ▪ Heads of State ▪ High Ranking Government Officials
Religious Leaders ▪ Professionals ▪ Academics
10:30 – 10:45
COFFEE/TEA BREAK
10:45 – 12:15
Modern Communication Skills
Personal Correspondence ▪ Email Etiquette (Netiquette)
Formal Invitations and RSVPs (Exercise)
The Art of Thank You Notes
Image Management ▪ Dress Code
▪ Formal Business Wear ▪ Lounge Suit ▪ Morning Dress
National Dress ▪ Business Casual ▪ Casual
Evening Wear ▪ Black Tie ▪ White Tie ▪ Full Dress
12:15 - 12:30
COFFEE/TEA BREAK
12:30 – 14:00
International Gift Giving and Receiving
Cross Cultural Challenges Multicultural Interactions ▪ Taboos & Sensitivities
14:15 – 16:00
FORMAL LUNCHEON
(Step by Step Detailed Luncheon Tutorial)
How to Bring the Art of Dining to Perfection
Intercultural Menu Planning ▪ Food Terminology ▪ Eating Various Foods
16:15
CERTIFICATE AWARD CEREMONY
16:30
END OF SEMINAR
Who Should Attend
corporate/international protocol consultants
diplomatic/government protocol officers
PR consultants
meeting and special events professionals,
practicing diplomats, civil servants, and those who wish to refresh or expand their knowledge of international protocol
corporate executives and managers
international and regional organizations staff, NGO staff
executive/legal administrative professionals
human relations professionals
global entrepreneurs
journalists
translators
those who wish to improve their understanding of international protocol and those whose profession requires communicating and socializing in the global marketplace.
Training Course Workbook, Europrotocol CD and
Certificate
This dynamic two-day executive training seminar programme includes:
tuition
attendance with two formal luncheons, morning and daily refreshments during breaks;
step by step detailed luncheon tutorials;
interactive role-playing exercise;
Educational Workbook study material with Handouts (an ideal reference for future protocol requirements);
Europrotocol PowerPoint Visual CD-Rom (designed for review and reinforcement of the training seminar); and
Certificate of Completion.
The following terms & conditions relate
to the training programme "International Corporate and Diplomatic Protocol", Level I, 27th – 28th October 2008, in Brussels, organised by The European
School of Protocol, Europrotocol®:
Registrations Registration can be made by telephone, fax, email or online
Registration Fee Registration Fee: 997 EUR per person
Registration Fee for 2nd participant from the same organisation: 947
EUR per person Group Registration Fee for 3 participants or more from
the same organisation: 927 EUR Please note that hotel accommodation
is not included and can be arranged directly with hotel.
Kindly note that payment should be received until 30 September 2008 the
latest, to ensure the participant’s place and admission.
Early Bookings Early Registration Fee applies
for all bookings received by 8 September 2008.
Early Registration Fee: 927 EUR per person.
Early Registration Fee for 2nd participant from the same organisation:
907 EUR per person.
Early Group Registration Fee for 3 participants or more from the same
organisation: 897 EUR.
Please note that hotel accommodation is not included and can be arranged
directly with hotel.
Hotel Accommodation Participants are responsible
for arranging their own travel to and accommodation in Brussels. Holiday
Inn Brussels City Centre (
www.holidayinn-brussels.com ) offered accommodation at a rate
of € 140per person per night in a standard single room with
buffet breakfast included. Kindly note that provisional reservation
is held until 15 September 2008. Please find hereunder the hotel reservation
department’s contact details as follows: tel: + 32 2 533 67 37, fax:
32 2 538 90 14, email: hibruxelles@alliance-hospitality.com. When
booking a room, please mention 'Europrotocol'. Please book your hotel
accommodation as early as possible to avoid disappointment.
Registration Fee Payment Credit Cards:
THE SCHOOL OF PROTOCOL LTD now accepts VISA and MasterCard credit
card payments. For your security you can fax or phone credit card
details to fax: + 386 1 5141 380 or tel + 386 1 5057 187. We shall
require the authorization for each credit card that helps us to protect
you, our valued customers, from credit card fraud.
Please click here * to download
the Credit Card Authorization Form. Please print the entire
form, complete the details sign it with the credit card holder's signature
and fax at + 386 1 5141 380 or scan and email at authorization@europrotocol.com
the completed form to conclude your payment.
*You
will need the free Adobe Acrobat reader to download the form. Please
go to www.adobe.com
to get your free copy.
Payment in full must have been received by us as cleared funds prior
to the commencement of the training programme booked. Failure to do
so will result in the refusal of the participant access to the training
programme booked.
Cancellation/substitution/transfers:
If for any reason you have to cancel an agreed
registration, this must be notified to us in writing, and the cancellation
fees will apply as set out below:
Less
than 1 month 100%
Less
than 3 months 75%
More
than 3 months 50%
Alternatively a substitute participant can be provided.
Transfers to other programmes or dates are subject to the same charges as
cancellations.
Personal Insurance
Participants shall be regarded as carrying their own risk for personal injury or loss of property, including baggage during the Seminar/Workshop. We strongly recommend that, at the time of the booking your travel and tours, you take out a travel insurance policy of your choice. The policy taken should include loss of deposit/registration fee through cancellation, medical insurance, loss or damage to personal property, financial loss through disruption to accommodation or travel arrangements due to business failures, strikes or other industrial action, other Force Majeure occurrences or Acts of God. The organisers are in no way responsible for any claims concerning insurance.
Cancellation Policy
In the unlikely event if we do not have enough registrants to meet our minimum attendance we reserve the right to cancel a seminar, as of 30 days before the start of the seminar. In the case of cancellation, we will refund registration fees in full, or the participant can choose to transfer into a different seminar/workshop.
We cannot be responsible for plane tickets or other losses experienced as a result of a cancellation. Please consider this when making flight and accommodation arrangements. Therefore we suggest that you book your flight and hotel accommodation after you receive our e-mail, confirming the seminar 30 days prior to the seminar.
Change of Venue
We reserve the right to change the venue for the
reasons beyond our control. However we guarantee that the seminar shall
take place in Brussels in the hotel of the same category as indicated
originally.
Programme Hours
All our training programmes run from 9:00 a.m. to 4:30 p.m.
Dress Code We suggest “Business Casual” attire for all our
public seminars/workshops.
We look forward to meeting you soon!
More Information For additional information and assistance please contact
Ms. Maya Gal, Programmes Coordinator at
maya.gal@europrotocol.com.
All training programmes are copyrighted by Europrotocol, The European
School of Protocol®. We do not allow any reproduction of the training
materials, nor audio or video recording.
