International Corporate & Diplomatic Protocol level I
TRAINING COURSE   TWO-DAY PROGRAMME:

International Corporate and Diplomatic Protocol - Level I
is a comprehensive two-day international training course designed to develop and sharpen your diplomatic, corporate and social communication skills.

Venue: Hilton Brussels,  Boulevard de Waterloo 38, 1000 Brussels - Belgium

Dates: Registration Now Open:

22 - 23 March 2010

> Online Registration Form / Read More

In today's global economy international corporate and diplomatic protocol have assumed an increasingly important role.

Protocol is knowing how to be comfortable and at ease, empowered with confidence and authority in order to make someone feel truly welcomed. Furthermore, protocol is an art of creating right environment so that business and diplomacy can be conducted.

The rules of international protocol are intended to maintain courtesy and politeness in international affairs; between governments, international organisations and their officials as well as between corporations, companies and their representatives. Although we witness certain informality in the recent corporate an diplomatic practice, the rules of protocol are strictly interpreted and they should be closely observed. One should never depart from them without a valid reason.

Training Benefits:

  • enhanced personal and professional image;
  • mastering international protocol and personal diplomacy;
  • proficiency and competence in various forms of corporate and diplomatic communication
  • understanding correct formal social etiquette, including the fine points of dining etiquette;
  • increased self-confidence in official, formal and informal contacts
  • improved 1 : 1 and 1 : many communication skills
  • increased confidence in public relations;
  • understanding correct formal and informal dress, including evening attire;
  • ability to work in international environment and understanding key elements of cross-cultural communication;
  • proficiency and competence in contacts with partners from all over the world.


Who Should Attend

  • national government officials
  • international organisations staff
  • practicing diplomats, civil servants, and those who wish to refresh or expand their knowledge of international protocol
  • corporate/business executives
  • diplomatic/government protocol officers
  • PR consultants
  • meeting and special events professional/consultants,
  • corporate executives and managers
  • international and regional organizations staff, NGO staff
  • executive/legal administrative professionals
  • human relations professionals
  • global entrepreneurs
  • journalists
  • interpreters 
  • those who wish to improve their understanding of international protocol and those whose profession requires communicating and socializing in the global marketplace.

DAY ONE

Personal Diplomacy
Personal Charisma and Authority
Silent Messages of Body Language

Official and Social Occasions
Order of Precedence
Introductions (Simulation)
Receiving Line (Exercise & Simulation)
Visiting Protocol (Workshop: Group Exercise)

Verbal Intelligence
Effective Communication Styles

Flag Code Etiquette
National & Foreign Flag
UN Flag Code
EU Flag Code

Includes Private Formal Luncheon (Step by Step Detailed Luncheon Tutorial Part I)
Tutorial topics include: Formal & Informal Entertaining, European Dining Protocol & Etiquette ▪ Host and Guest Duties


DAY TWO

Seating Plan Protocol (Workshop)
International Meetings and Negotiations
The Role of Interpreters
Signing Ceremonies

Ceremonial and Diplomacy
The establishment of diplomatic relations and the role of ceremonial and protocol in international affairs
Diplomatic and Consular Corps
Official Ranking

International organizations
International officials ▪ Precedence

Communication Excellence
Correct Forms of Address ▪ Verbal Use of Titles

Includes Working Luncehon (Luncheon Tutorial Part II)
Tutorial topics include: How to Bring the Art of Dining to Perfection
▪ Intercultural Menu Planning ▪ Eating Various Foods

Modern Communication Skills
Personal Correspondence ▪ Email Etiquette (Netiquette)
Formal Invitations and RSVPs (Exercise)
The Art of Thank You Notes

Image Management ▪ Dress Code
Formal Business Wear ▪ Lounge Suit ▪ Morning Dress
National Dress ▪ Business Casual ▪ Casual
Evening Wear ▪ Black Tie ▪ White Tie ▪ Full Dress

International Gift Giving and Receiving
Cross Cultural Challenges
Multicultural Interactions ▪ Taboos & Sensitivities

 

Training Course Workbook, Handouts, Europrotocol Training DVD and Certificate

This dynamic two-day training course programme includes:

  • tuition & with two formal luncheons, morning and daily refreshments during breaks;
  • step by step detailed luncheon tutorials;
  • interactive role-playing exercise;
  • Educational Workbook study material with Handouts (an ideal reference for future protocol requirements);
  • Training DVD video: »European Business Lunch Etiquette«
  • Certificate of Attendance.

Registrations
Enrollment is strictly limited and available space will be filled in the order registrations are received.
Registration can be made by telephone, fax, email or online  

Registration Fee
Registration Fee: 1.075 EUR per person
Registration Fee for 2nd participant from the same organisation: 1.029 EUR per person. Group Registration Fee for 3 participants or more from the same organisation: 998 EUR per person.
Please note that hotel accommodation is not included and can be arranged directly with hotel.

Kindly note that payment should be received within 7 days from the receipt of invoice unless otherwise stated in the invoice to ensure place and admission.

Early Registration

Early Registration Fee applies for all registrations received 6 weeks in advance.
Early Registration Fee: 998 EUR per person.
Early Registration Fee for 2nd participant from the same organisation: 985 EUR per person.
Early Group Registration Fee for 3 participants or more from the same organisation: 970 EUR per person.
Please note that hotel accommodation is not included and can be arranged directly with hotel.

Hotel Accommodation
Participants are responsible for arranging their own travel to and accommodation in Brussels. Please book your hotel accommodation as early as possible to avoid disappointment.
You may stay either at Hilton Brussels,Boulevard de Waterloo 38, 1000 Brussels, (www.hilton.com) or in one of the nearby hotels. Please click here for the list of hotels which are all situated in a short walking distance. Should you need any assistance please contact us at anna.rossi@europrotocol.com.

Registration Fee Payment
Credit Cards: VISA / MASTER CARD

 

EUROPROTOCOL LTD now accepts VISA and MasterCard credit card payments. For your security you can fax or phone credit card details to fax: + 386 1 5141 380 or
tel + 386 1 5057 187. We shall require the authorization for each credit card that helps us to protect you, our valued customers, from credit card fraud.

Please click here * to download the Credit Card Authorization Form. Please print the entire form, complete the details sign it with the credit card holder's signature and fax at
+ 386 1 5141 380 or scan and email at authorization@europrotocol.com the completed form to conclude your payment.

*You will need the free Adobe Acrobat reader to download the form. Please go to www.adobe.com to get your free copy.

Payment in full must have been received by us as cleared funds prior to the commencement of the training programme booked. Failure to do so will result in the refusal of the participant access to the training programme booked.

Cancellation/substitution/transfers:
If for any reason you have to cancel an agreed registration, this must be notified to us in writing, and the cancellation fees will apply as set out below:

  • Less than 3 weeks 100%
  • Less than 1 month 75%
  • Alternatively a substitute participant can be provided.
  • Transfers to other programmes or dates are subject to the same charges as cancellations.

Personal Insurance
Participants shall be regarded as carrying their own risk for personal injury or loss of property, including baggage during the Course/Workshop. We strongly recommend that, at the time of the booking your travel and tours, you take out a travel insurance policy of your choice. The policy taken should include loss of deposit/registration fee through cancellation, medical insurance, loss or damage to personal property, financial loss through disruption to accommodation or travel arrangements due to business failures, strikes or other industrial action, other Force Majeure occurrences or Acts of God. The organisers are in no way responsible for any claims concerning insurance.

Cancellation Policy
In the unlikely event if we do not have enough registrants to meet our minimum attendance we reserve the right to cancel a course, as of 30 days before the start of the course. In the case of cancellation, we will refund registration fees in full, or the participant can choose to transfer into a different course/workshop.

We cannot be responsible for plane tickets or other losses experienced as a result of a cancellation. Please consider this when making flight and accommodation arrangements. Therefore we suggest that you book your flight and hotel accommodation after you receive our e-mail, confirming the course 30 days prior to the course.

Change of Venue
We reserve the right to change the venue for the reasons beyond our control. However we guarantee that the course shall take place in Brussels in the hotel of the same category as indicated originally.

Programme Hours
Daily training session hours will run from 9:00 hrs to 16:30 hrs.
Luncheons on course days and refreshments during breaks are included in the registration fee.

Language
This training course will be held in English.

Dress Code
We suggest Formal Business attire for all our training courses.

We look forward to meeting you soon!

Customized In-House Training Solution

This programme can be also exclusively presented to your organization at the location of your choice anywhere in the world. For further information and quotation please contact us at info@europrotocol.com

More Information
For additional information and assistance please contact Ms. Anna Rossi, Programmes Coordinator at anna.rossi@europrotocol.com.

All Europrotocol training programmes are copyrighted by EUROPROTOCOL® – THE EUROPEAN SCHOOL OF PROTOCOL®l. We do not allow any reproduction of the training materials, nor audio or video recording.

EUROPROTOCOL® – THE EUROPEAN SCHOOL OF PROTOCOL® is a registered trademark. All rights reserved.

 
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