“Communication skills are more important than ever. Success depends both on having knowledge, and on skillfully communicating that knowledge.”

Professional Communication Skills
is an intensive, highly practical and interactive two-day international training course designed to  enhance your  communication skills; from improving your interpersonal and presentation skills to perfecting your negotiation techniques.

Venue: Hilton Brussels,  Boulevard de Waterloo 38, 1000 Brussels - Belgium

Dates: Registration Now Open:

5 - 6 July 2010

> Online Registration Form / Read More

In order to meet your demands we have created for you Professional Communication Skills Training Course which  will guide you through the content on how to sharpen your diplomatic skills to succeed in multicultural working environment. How to express yourself more effectively, have more influence and appear more confident in front of others.

You will polish your public speaking & presentation, diplomatic use of language, cross-cultural communication and international negotiations skills.

You will be working both individually and in small groups on a variety of practical exercises, interactive discussions and role plays throughout the sessions, enhancing the capacity to deal with different cultures, languages and traditions. Strengthening your communication skills will enhance your professionalism, personal presence, and potentials for advancement.

No matter what you are after, great people skills will you get there faster.

Public Speaking & Presentation:  The ability to present and speak in public with more impact is a skill that can be developed by anyone. This workshop is designed to help you communicate with more confidence, persuasion, and in a manner that creates a powerful human bond between presenter and listener.  

Social Competence & Diplomatic Use of Language: Effective expression is about the right words, at the right time and in the right place. Language is a powerful tool; it can be used as a means of controlling or shaping the thoughts of others.

Cross Cultural Communication: Beliefs, traditions, and prior experiences impact on how we interact with others.  We have designed this cross-cultural communication skills course to show you how to avoid cultural faux pas and pitfalls, as well as how to connect with others from different cultures.

International Negotiations Skills:  This training course provides a refresher for successful international negotiations and describes key skills business people use to win at the negotiating table.

Training Benefits:

• increased self-confidence in public speaking & presentation
• enhanced diplomatic use of language to speak with tact & finesse
• mastering power of language in communication skills
• improved presentation and public speaking skills 
• increased efficiency in negotiations
• proficiency and competence in chairing and participating at various forms of meetings
• intensify the ability to work in international environment and understanding cross-cultural communication;
• advanced personal and professional image

Who Should Attend

• national government officials / national civil servants
• international organisations staff /  international civil servants  
• members of diplomatic and consular corps   
• NGO staff
• corporate/business executives and managers
• PR consultants
• executive/legal administrative professionals
• human relations professionals
• global entrepreneurs
• journalists
• those who wish to improve their communication skills and those whose profession requires communicating and socializing in the global marketplace.

Training Course Workbook, Handouts and Certificate
This dynamic two-day training course programme includes:

• tuition & with two working luncheons, morning and daily refreshments during breaks;
• interactive role-playing exercise;
• Educational Workbook study material with Handouts
• Certificate of Attendance

Registrations
Enrollment is strictly limited and available space will be filled in the order registrations are received.
Registration can be made by telephone, fax, email or online  
Registration Fee
Registration Fee: 1.075 EUR per person
Registration Fee for 2nd participant from the same organisation: 1.029 EUR per person. Group Registration Fee for 3 participants or more from the same organisation: 998 EUR per person.
Please note that hotel accommodation is not included and can be arranged directly with hotel.

Kindly note that payment should be received within 7 days from the receipt of invoice unless otherwise stated in the invoice to ensure place and admission.

Early Registration
Early Registration Fee applies for all registrations received 6 weeks in advance.
Early Registration Fee: 998 EUR per person.
Early Registration Fee for 2nd participant from the same organisation: 985 EUR per person.
Early Group Registration Fee for 3 participants or more from the same organisation: 970 EUR per person.
Please note that hotel accommodation is not included and can be arranged directly with hotel.

Hotel Accommodation
Participants are responsible for arranging their own travel to and accommodation in Brussels. Please book your hotel accommodation as early as possible to avoid disappointment.
You may stay either at Hilton Brussels,Boulevard de Waterloo 38, 1000 Brussels, (www.hilton.com) or in one of the nearby hotels. Please click here for the list of hotels which are all situated in a short walking distance. Should you need any assistance please contact us at anna.rossi@europrotocol.com.

Registration Fee Payment
Credit Cards: VISA / MASTER CARD

 

EUROPROTOCOL LTD now accepts VISA and MasterCard credit card payments. For your security you can fax or phone credit card details to fax: + 386 1 5141 380 or
tel + 386 1 5057 187. We shall require the authorization for each credit card that helps us to protect you, our valued customers, from credit card fraud.

Please click here * to download the Credit Card Authorization Form. Please print the entire form, complete the details sign it with the credit card holder's signature and fax at
+ 386 1 5141 380 or scan and email at authorization@europrotocol.com the completed form to conclude your payment.

*You will need the free Adobe Acrobat reader to download the form. Please go to www.adobe.com to get your free copy.

Payment in full must have been received by us as cleared funds prior to the commencement of the training programme booked. Failure to do so will result in the refusal of the participant access to the training programme booked.

Cancellation/substitution/transfers:
If for any reason you have to cancel an agreed registration, this must be notified to us in writing, and the cancellation fees will apply as set out below:

• Less than 3 weeks 100%
• Less than 1 month 75%
• Alternatively a substitute participant can be provided.
• Transfers to other programmes or dates are subject to the same charges as cancellations.

Personal Insurance
Participants shall be regarded as carrying their own risk for personal injury or loss of property, including baggage during the Course/Workshop. We strongly recommend that, at the time of the booking your travel and tours, you take out a travel insurance policy of your choice. The policy taken should include loss of deposit/registration fee through cancellation, medical insurance, loss or damage to personal property, financial loss through disruption to accommodation or travel arrangements due to business failures, strikes or other industrial action, other Force Majeure occurrences or Acts of God. The organisers are in no way responsible for any claims concerning insurance.

Cancellation Policy
In the unlikely event if we do not have enough registrants to meet our minimum attendance we reserve the right to cancel a course, as of 30 days before the start of the course. In the case of cancellation, we will refund registration fees in full, or the participant can choose to transfer into a different course/workshop.

We cannot be responsible for plane tickets or other losses experienced as a result of a cancellation. Please consider this when making flight and accommodation arrangements. Therefore we suggest that you book your flight and hotel accommodation after you receive our e-mail, confirming the course 30 days prior to the course.

Change of Venue
We reserve the right to change the venue for the reasons beyond our control. However we guarantee that the course shall take place in Brussels in the hotel of the same category as indicated originally.

Programme Hours
Daily training session hours will run from 9:00 hrs to 16:30 hrs.
Luncheons on course days and refreshments during breaks are included in the registration fee.

Language
This training course will be held in English.

Dress Code
We suggest Formal Business attire for all our training courses.

We look forward to meeting you soon!

Customized In-House Training Solution

This programme can be also exclusively presented to your organization at the location of your choice anywhere in the world. For further information and quotation please contact us at info@europrotocol.com

More Information
For additional information and assistance please contact Ms. Anna Rossi, Programmes Coordinator at anna.rossi@europrotocol.com.

All Europrotocol training programmes are copyrighted by EUROPROTOCOL® – THE EUROPEAN SCHOOL OF PROTOCOL ®.
We do not allow any reproduction of the training materials, nor audio or video recording.

EUROPROTOCOL® – THE EUROPEAN SCHOOL OF PROTOCOL® is a registered trademark. All rights reserved.