PROTOCOL MASTERCLASS
TRAINING COURSE   FIVE-DAY PROGRAMME OUTLINE:

Protocol MasterClass:
(Train the Trainer MasterClass)

Train to Become a Business Etiquette and International Protocol Consultant

Registration is now open:
Dates: 2 - 6 July 2012

Venue: Hotel Conrad Brussels
Avenue Louise 71
1050 Brussels, Belgium

> Online Registration Form / Read More


Course Outline

The European School of Protocol®`s Protocol MasterClass Programme (Train-The-Trainer) has been designed to present   business etiquette and international protocol curriculum to individuals who wish to pursue their professional career in business/corporate etiquette and international protocol instruction.

During this comprehensive five-day train-the-trainer certification course you will gain the knowledge & skills required to become a fully independent “business/corporate etiquette and international protocol consultant”.

Who Should Attend

This course is aimed at:

  • Individuals who wish to start their own protocol & etiquette training company
  • Educators and corporate trainers  
  • Practicing protocol professionals seeking to advance and add expertise to their professional credentials.

Course Benefits

  • You will be able to begin training immediately. You`ll be  trained and certified to stage and present contemporary the European School of Protocol-Europrotocol®`s curriculum materials, ready-made PowerPoint® presentations templates with corresponding scripts and manuals for your own future professional training courses.
  • You`ll be coached to independently advise on business etiquette and international protocol matters together with a comprehensive step-by-step expert guidelines on how to present dining tutorials.
  • You will receive training instructions on presentation skills and public speaking, all to enable you to effectively present your own training sessions.
  • Our course will provide you with knowledge on practical marketing activities and public relations that will empower you to advance in the etiquette and international protocol profession.
  • You will learn about European cuisines and cuisines of the Far East with corresponding dining etiquette tutorials.

  • Includes educational visit to the Protocol Department at one of the European Institutions in Brussels

This exceptional training programme consists of five days, Monday morning through Friday afternoon. Classes are strictly limited and enrollment priority is based on the order in which deposits are received.

DAY ONE

Power of Business Etiquette for the 21st Century
Mission of Business/Corporate Etiquette and International Protocol
Silent & Spoken Communication – Personal Competence - Understanding Body Language -  Executive Communication – Receiving, Greeting & Introduction – Kissing & Hugging – Remembering Names Technique - Receiving Line Formation -  Business Cards Exchange Protocol -  Running and Attending Meetings & Negotiations – Seating -  The Art of Conversation – Verbal Diplomacy  -  Talking in Social / Business Situations - Improving Your Listening Skills – Business  Entertaining – Receptions (Reception Lines Formation) – Luncheons – Dinners – Cocktail Parties – Host & Guest Duties – French & British Seating Protocol 

Includes Morning / Afternoon Break Refreshments and

Working Lunch with step by step European Dining Tutorial (including Training DVD)


DAY TWO

International Protocol  
The Order of Precedence / Ranking  - International Events Management &  Organisation  & Ceremonial  -  High Level Conferences – Greeting, Meeting, Seating  & Assisting VIP –
Understanding Security Protocol – International Flag Protocol – Guidelines on Seating Plans & Arrangements – Public Diplomacy,  Media Relations & Protocol – Protocol Rules on Gift Giving & Receiving  Policy Prohibiting Gifts Acceptance -  Cross Cultural Awareness & Understanding – Religions Around the World  -  Attending Prestigious Events - Royal, Diplomatic and other Formal Occasions &  Style of Address  - Formal & Social (Informal) Invitations & RSVP

Includes Morning / Afternoon Break Refreshments and

Working Lunch with step by step Chinese Dining Tutorial


DAY THREE

Professional Communication Skills 
Executive Telephone & Mobile Phone Etiquette Checklist - Before you Hit “Send” & Electronic Communication Manners (Netiquette) Checklist   
Productive Meetings – Before, During & After the Meeting Management – Using the Interpreters at Meetings – Dealing with Challenging People - Handling Complains 

Business Correspondence -  Formal vs. Informal Business Communication – The Importance of Thank You Letters  - Verbal Diplomacy – The Art of Cross Cultural Communication: Taboos & Sensitivities
Includes Morning / Afternoon Break Refreshments and Working Lunch


DAY FOUR


Effective Public Speaking - The Art of Public Relations  
Written & Spoken Words - Types of Presentation – Tone & Delivery – Power of Visuals –  Presentation Checklist
PR - Regular & Electronic Stationary  - Newsletters – Media Presence - Media – Radio - Television – Newspapers & Magazines – Handling Media Representatives
Marketing - Understanding the Corporate Clientele Needs 

Includes Morning / Afternoon Break Refreshments and Working Lunch

 

DAY FIVE


Dressing for Business  
Dress Codes - Formal Business Wear -  Lounge Suit -  Informal vs. Formal – Semi Formal -   Morning Coat - National Dress -  Business Casual -  Casual – Smart / Casual 
Evening Wear -  Black Tie -  Diner jacket – Decorations  White Tie -  Full Dress -  Evening Dress - Decorations
Personal Image & Power of Presentation
Includes Morning / Afternoon Break Refreshments and

Working Lunch with step by step dining tutorial

 

 

 


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Training Course Curriculum Kit Material and Certificate
This dynamic five -day train-the trainer MasterClass programme includes:

  • Tuition & daily private luncheons with step-by-step  tutorials on European and Asian Cuisines;
  • Morning and daily refreshments during breaks;
  • PowerPoint presentations templates on CD-ROMs  with handouts;  
  • Video Public Exhibition License for the Training DVD: »European Business Lunch Etiquette«
  • Curriculum Teaching Kit

Framed Certificate of Completion

 

Expert Team of Instructors
Conducted by The European School of Protocol®`s  international team of highly respected professionals, this exceptional train-the-trainer programme provides all the necessary tools of expert instructions with guided exercise and simulations to prepare you to teach etiquette and international protocol including international dining etiquette to individuals and groups

Registrations
Enrollment is strictly limited and available space will be filled in the order registrations with deposits are received.

Early Registration

If you register prior to 9 May 2012 your training fee amounts to 4.950 EUR.

Non-Refundable Registration Deposit
Upon registration you will be asked to pay a non-refundable registration deposit in the amount of 500 EUR which will be deducted from your registration fee.

The Tuition Confirmation Deposit is non-refundable; however, when paid it will go directly towards your tuition fees. If you withdraw from the class after you have paid the deposit, the 500 EUR will not be refunded.

Upon the receipt of registration confirmation from our office we`ll expect the payment of the deposit within five working days.

Installment Payment Option: You may pay your training fee in monthly installments.

Registration Fee
If you register after 9 May 2012 your registration fee amounts to 5.350 EUR per person.

All attending the train-the-trainer course will be given the rights to translate the materials to their native language.

Please note that hotel accommodation is not included and can be arranged directly with the hotel of your choice.

Accommodation

You may stay at Hotel Mercure Brussels Center Louise, Chaussée de Charleroi 38, 1060 Brussels at a special rate of 125 euros per night in a single room including Buffet Breakfast.

The rooms are held until one month prior the event date. WiFi available free of charge at the reception hall and in rooms a high speed cable internet at 10 euros for 24hrs.  To reserve your room please contact hotel reservations by email at mercurebrusselslouise@alliance-hospitality.com or call at Tel:+32 2 5336666 / Fax +32 2 5389014. When booking a room please mention "Europrotocol."

List of Hotels
Alternatively you may opt to stay in one of the hotels nearby the training venue. Please click here for the list of hotels.  

How to reach the training venue
Please click here for some useful information on how to reach the training venue from the Brussels National Airport or Midi Station

Should you need any additional information or assistance please contact Ms Anna ROSSI, Programme Advisor at Anna.ROSSI@europrotocol.com.

Training Fee Payment by  VISA / MasterCard  

 
EUROPROTOCOL accepts VISA and MasterCard credit card payments. For your security you can fax or phone credit card details to fax: + 386 1 5141 380. 

We shall require the authorization for each credit card that helps us to protect you, our valued customers, from credit card fraud.

Please click here  to download the Credit Card Authorization Form. Please print the entire form, complete the details sign it with the credit card holder's signature and fax at  + 386 1 5141 380 or scan and email at authorization@europrotocol.com the completed form to conclude your payment.

*You will need the free Adobe Acrobat reader to download the form. Please go to www.adobe.com to get your free copy.

Training Fee Payment

Payment in full must have been received by us as cleared funds prior to the commencement of the training programme. Failure to do so will result in the refusal of the participant access to the training programme booked.
Cancellation/substitution/transfers:
If for any reason you have to cancel an agreed registration, this must be notified to us in writing, and the cancellation fees will apply as set out below:
  • Less than 3 weeks 100%
  • Less than 1 month 75%
  • Alternatively a substitute participant can be provided.

Transfers to other programmes or dates are subject to the same charges as cancellations.

Personal Insurance
Participants shall be regarded as carrying their own risk for personal injury or loss of property, including baggage during the Course/Workshop. We strongly recommend that, at the time of the booking your travel and tours, you take out a travel insurance policy of your choice. The policy taken should include loss of deposit/registration fee through cancellation, medical insurance, loss or damage to personal property, financial loss through disruption to accommodation or travel arrangements due to business failures, strikes or other industrial action, other Force Majeure occurrences or Acts of God. The organisers are in no way responsible for any claims concerning insurance.
Change of Venue
We reserve the right to change the venue for the reasons beyond our control. However we guarantee that the course shall take place in Brussels in the hotel of the same category as indicated originally.

Programme Hours
Daily training session hours run from 9:00 hrs to 17:00 hrs.
Luncheons on course days and refreshments during breaks are included in the training fee.

Language
This training course will be held in English.

More Information
For additional information and assistance please contact Ms Anna ROSSI, Programme Adisor at Anna.ROSSI@europrotocol.com.

We look forward to meeting you soon!

Dress Code
We suggest Formal Business attire for all our training sessions.

Train with The European School of Protocol® in Europe:
Europe is a cradle of modern diplomacy, and the rules of etiquette & protocol that apply in different countries all over the continent and globally.
All Europrotocol training programmes are copyrighted by EUROPROTOCOL THE EUROPEAN SCHOOL OF PROTOCOL®.

 

 

The European School of Protocol® offers the ultimate training on international corporate and diplomatic protocol, international negotiations, professional communication skills, public speaking and presentation skills  and international negotiations for demanding professionals involved in international business and diplomacy. 

EUROPROTOCOL THE EUROPEAN SCHOOL OF PROTOCOL® is a registered trademark. All rights reserved.

 
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