PROTOCOL MASTERCLASS
TRAINING COURSE   FIVE-DAY OUTLINE PROGRAMME:

Protocol MasterClass:
(Train the Trainer MasterClass)

Train to Become a Business/Corporate Etiquette and
International Protocol Consultant


Registration Open
18 - 22 October 2010
Venue: Hilton Brussels, Boulevard de Waterloo 38, 1000 Brussels, Belgium

> Online Registration Form / Read More

Course Outline

The European School of Protocol®`s Protocol MasterClass Programme (Train-The-Trainer) has been designed to present   business etiquette and international protocol curriculum to individuals who wish to pursue their professional career in business/corporate etiquette and international protocol instruction.

During this comprehensive five-day train-the-trainer certification course you will gain the knowledge & skills required to become a fully independent “business/corporate etiquette and international protocol consultant”.

Who Should Attend

This course is aimed at:

  • Individuals who wish to start their own protocol & etiquette training company
  • Educators and corporate trainers  
  • Practicing protocol professionals seeking to advance and add expertise to their professional credentials.

Course Benefits

  • You will be able to begin training immediately. You`ll be  trained and certified to stage and present contemporary the European School of Protocol-Europrotocol®`s curriculum materials, ready-made PowerPoint® presentations templates with corresponding scripts and manuals for your own future professional training courses.
  • You`ll be coached to independently advise on business etiquette and international protocol matters together with a comprehensive step-by-step expert guidelines on how to present dining tutorials.
  • You will receive training instructions on presentation skills and public speaking, all to enable you to effectively present your own training sessions.
  • Our course will provide you with knowledge on practical marketing activities and public relations that will empower you to advance in the etiquette and international protocol profession.
  • You will learn about European cuisines and cuisines of the Far East with corresponding dining etiquette tutorials.

  • Includes educational visit to the Protocol Department at one of the European Institutions in Brussels

This exceptional training programme consists of five days, Monday morning through Friday afternoon. Classes are strictly limited and enrollment priority is based on the order in which deposits are received.

DAY ONE

Power of Business Etiquette for the 21st Century
Mission of Business/Corporate Etiquette and International Protocol
Silent & Spoken Communication – Personal Competence - Understanding Body Language -  Executive Communication – Receiving, Greeting & Introduction – Kissing & Hugging – Remembering Names Technique - Receiving Line Formation -  Business Cards Exchange Protocol -  Running and Attending Meetings & Negotiations – Seating -  The Art of Conversation – Verbal Diplomacy  -  Talking in Social / Business Situations - Improving Your Listening Skills – Business  Entertaining – Receptions (Reception Lines Formation) – Luncheons – Dinners – Cocktail Parties – Host & Guest Duties – French & British Seating Protocol 

Includes Morning / Afternoon Break Refreshments and

Private Lunch with step by step European Dining Tutorial (including Training DVD)


DAY TWO

International Protocol  
The Order of Precedence / Ranking  - International Events Management &  Organisation  & Ceremonial  -  High Level Conferences – Greeting, Meeting, Seating  & Assisting VIP –
Understanding Security Protocol – International Flag Protocol – Guidelines on Seating Plans & Arrangements – Public Diplomacy,  Media Relations & Protocol – Protocol Rules on Gift Giving & Receiving  Policy Prohibiting Gifts Acceptance -  Cross Cultural Awareness & Understanding – Religions Around the World  -  Attending Prestigious Events - Royal, Diplomatic and other Formal Occasions &  Style of Address  - Formal & Social (Informal) Invitations & RSVP

Includes Morning / Afternoon Break Refreshments and

Private Lunch with step by step Chinese Dining Tutorial


DAY THREE

Professional Communication Skills 
Executive Telephone & Mobile Phone Etiquette Checklist - Before you Hit “Send” & Electronic Communication Manners (Netiquette) Checklist   
Productive Meetings – Before, During & After the Meeting Management – Using the Interpreters at Meetings – Dealing with Challenging People - Handling Complains 

Business Correspondence -  Formal vs. Informal Business Communication – The Importance of Thank You Letters  - Verbal Diplomacy – The Art of Cross Cultural Communication: Taboos & Sensitivities
Includes Morning / Afternoon Break Refreshments and Private Lunch


DAY FOUR


Effective Public Speaking - The Art of Public Relations  
Written & Spoken Words - Types of Presentation – Tone & Delivery – Power of Visuals –  Presentation Checklist
PR - Regular & Electronic Stationary  - Newsletters – Media Presence - Media – Radio - Television – Newspapers & Magazines – Handling Media Representatives
Marketing - Understanding the Corporate Clientele Needs 

Includes Morning / Afternoon Break Refreshments and Private Lunch

 

DAY FIVE


Dressing for Business  
Dress Codes - Formal Business Wear -  Lounge Suit -  Informal vs. Formal – Semi Formal -   Morning Coat - National Dress -  Business Casual -  Casual – Smart / Casual 
Evening Wear -  Black Tie -  Diner jacket – Decorations  White Tie -  Full Dress -  Evening Dress - Decorations
Personal Image & Power of Presentation
Includes Morning / Afternoon Break Refreshments and

Private Lunch with step by step dining tutorial

 

Expert Team of Instructors
Conducted by The European School of Protocol®`s  international team of highly respected professionals, this exceptional train-the-trainer programme provides all the necessary tools of expert instructions with  guided exercise and simulations to prepare you to teach etiquette and international protocol including international dining etiquette to individuals and groups.

Training Course Curriculum Kit Material and Certificate
This dynamic five -day train-the trainer MasterClass programme includes:

  • Tuition & daily private luncheons with step-by-step  tutorials on European and Far Eastern Cuisines;
  • Morning and daily refreshments during breaks;
  • PowerPoint presentations templates on CD-ROMs  with handouts;  
  • Video Public Exhibition License for the Training DVD: »European Business Lunch Etiquette«
  • Curriculum Teaching Kit
  • Framed Certificate of Completion

Registrations
Enrollment is strictly limited and available space will be filled in the order registrations with deposits are received.

Early Registration Discount

Registrations received and paid for prior to 15 September 2010 will be discounted for 200 EUR.  If not paid by 15 September 2010,  full registration fee will be charged.
Non-Refundable Registration Deposit
Upon registration you will be asked to pay a non-refundable registration deposit in the amount of 500 EUR which will be deducted from your registration fee.

The Tuition Confirmation Deposit is non-refundable; however, when paid it will go directly towards your tuition fees. If you withdraw from the class after you have paid the deposit, the 500 EUR will not be refunded. Upon the receipt of registration confirmation from our office we`ll expect the payment of the deposit within five working days. If we do not receive a deposit with the required period your registration will be cancelled.

Installment Payment Option: You may pay your registration fee in monthly installments.

Registration Fee
Registration Fee: 5.500 EUR per person
All students attending the train-the-trainer course will be provided with an International Agreement granting them rights to translate the materials to their native language.
Enrolled students agree to complete payment of tuition (as listed in the Training Agreement Form) prior to commencing of the training course. Students acknowledge receipt of training agreement and agree to all tuition payment obligations. Failure to complete payment will result in the cancellation of your registration.

Please note that hotel accommodation is not included and can be arranged directly with the hotel of your choice.

Hotel Accommodation
Participants are responsible for arranging their own travel to and accommodation in Brussels. Please book your hotel accommodation as early as possible to avoid disappointment.
You may stay either at Hilton Brussels,Boulevard de Waterloo 38, 1000 Brussels, (www.hilton.com) or in one of the nearby hotels. Please click here for the list of hotels which are all situated in a short walking distance. Should you need any assistance please contact us at anna.rossi@europrotocol.com.

Registration Fee Payment
Credit Cards: VISA / MASTER CARD

 

EUROPROTOCOL LTD now accepts VISA and MasterCard credit card payments. For your security you can fax or phone credit card details to fax: + 386 1 5141 380 or
tel + 386 1 5057 187. We shall require the authorization for each credit card that helps us to protect you, our valued customers, from credit card fraud.

Please click here * to download the Credit Card Authorization Form. Please print the entire form, complete the details sign it with the credit card holder's signature and fax at
+ 386 1 5141 380 or scan and email at authorization@europrotocol.com the completed form to conclude your payment.

*You will need the free Adobe Acrobat reader to download the form. Please go to www.adobe.com to get your free copy.

Payment in full must have been received by us as cleared funds 8 weeks prior to the commencement of the training programme booked. Failure to do so will result in the refusal of the participant access to the training course.

Cancellation/substitution/transfers:
If for any reason you have to cancel an agreed registration, this must be notified to us in writing, and the cancellation fees will apply as set out below:

  • Less than 7 weeks 100%
  • Less than 8 weeks 75%
  • Alternatively a substitute participant can be provided.
  • Transfers to other programmes or dates are subject to the same charges as cancellations.

Personal Insurance (Please read this paragraph carefully)
Participants shall be regarded as carrying their own risk for personal injury or loss of property, including baggage during the training course. We strongly recommend that, at the time of the booking your travel and tours, you take out a travel insurance policy of your choice. The policy taken should include loss of deposit/registration fee through cancellation, medical insurance, loss or damage to personal property, financial loss through disruption to accommodation or travel arrangements due to business failures, strikes or other industrial action, other Force Majeure occurrences or Acts of God. The organisers are in no way responsible for any claims concerning insurance.

Cancellation Policy
In the unlikely event if we do not have enough registrants to meet our minimum attendance we reserve the right to cancel a course, as of 30 days before the start of the course. In the case of cancellation, we will refund registration fees in full, or the participant can choose to transfer into a different course/workshop.

We cannot be responsible for plane tickets or other losses experienced as a result of a cancellation. Please consider this when making flight and accommodation arrangements. Therefore we suggest that you book your flight and hotel accommodation after you receive our e-mail, confirming the course 30 days prior to the course.

Change of Venue
We reserve the right to change the venue for the reasons beyond our control. However we guarantee that the course shall take place in Brussels in the hotel of the same category as indicated originally.

Programme Hours
Daily training session hours will run from 9:00 hrs to 16:30 hrs.
Luncheons on all course days and refreshments during breaks are included in the registration fee.

Language

This training course will be held in English.

Dress Code
We suggest Formal Business attire for all our training courses.

We look forward to meeting you soon!

More Information
For additional information and assistance please contact  Ms. Anna Rossi, Course Administrator at anna.rossi@europrotocol.com.

All Europrotocol training programmes are copyrighted by EUROPROTOCOL– THE EUROPEAN SCHOOL OF PROTOCOL®. 

Train with The European School of Protocol® in Europe:
Europe is a cradle of modern diplomacy, and the rules of etiquette & protocol that apply in different countries all over the continent and globally.

The European School of Protocol® offers the ultimate training guidance on international corporate and diplomatic protocol, professional communication skills and international negotiations to demanding professionals in business, politics, diplomacy and international relations. 

As for more then ten years of our global presence The European School of Protocol® proves to be the trustworthy established institution. 
EUROPROTOCOL® – THE EUROPEAN SCHOOL OF PROTOCOL® is a registered trademark. All rights reserved.

 
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